At the conference to review information and communication work in the first 6 months of the year and determine the direction and tasks for the last 6 months of 2020 taking place on July 6, the Ministry of Information and Communications announced the completion of providing 100% of public services. online level 4.
Two successful lessons.
According to Resolution 17 of March 7, the Government has requested that by the end of 2020, at least 30% of online public services reach level 4.
In November 2019, Minister Nguyen Manh Hung directed the Information Center of the Ministry of Information and Communications to preside over and coordinate with the Department of Informatization and relevant units to build a model of the "Ministry of Electronics" for the purpose of piloting. new, with some tasks on e-Government.
The Ministry has completed the goal of bringing 30% of public services online at level 4 1 year ahead of schedule, but the leadership of the Ministry has directed to continue upgrading and perfecting so that all public services of the Ministry can be brought online. to level 4.
By the end of June 2020, the Ministry of Information and Communications has completed bringing 100% of public services under its authority to online provision of centralized level 4 on the Ministry's Public Service Portal at https://dichvucong. mic.gov.vn.
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According to statistics from the Information Center, Ministry of Information and Communications, there are 255 public services under the management of the Ministry, of which 211 are public services performed at the Ministry and all of these services are ready at level 4. Photo illustrator: Van Anh
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Along with the Ministry of Transport, the Ministry of Information and Communications is one of two ministries and branches that have fully met the requirements for connection and integration with the National Public Service Portal, including: Single sign-on; Synchronize records; Processing Records; Online Payments. There have been 14 online public services of the Ministry of Information and Communications provided at this portal, ranking 4th in terms of number among ministries and sectors.
Speaking at the conference, Deputy Minister of Information and Communications Nguyen Thanh Hung acknowledged the efforts of the chairing unit along with the support of accompanying businesses, the close cooperation from the Government Office, the Political Cipher Committee. government.
The Deputy Minister also pointed out two successful lessons: The drastic and close direction of the leaders (a prerequisite factor. Along with that, the active and active participation of the leaders of the units; the spirit of cooperation. cooperation, not afraid of difficulties and sufferings of the officials directly involved.
The results of implementing online public services at the Ministry of Information and Communications also show the effectiveness of the new way of doing things. The change in the way of doing things is that: Instead of doing separate and discrete public services, each public service system, the Ministry of Information and Communications has deployed a unified platform with shared functions and components, connection, meeting the requirements of data sharing and synchronization.
Bring practical efficiency to serve people and businesses
Deputy Minister Nguyen Thanh Hung emphasized that the announcement of completion of level 4 online public services by the Ministry of Information and Communications is only the first step. In the coming time, the Ministry will focus on handling some jobs.
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Deputy Minister Nguyen Thanh Hung: The Ministry of Information and Communications will build an electronic data warehouse to link electronic records and data related to administrative transactions of organizations and individuals between public service information systems. Photo: Trong Dat
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Specifically, will continuously update and perfect the public service system in terms of interface, use, performance, overcome unstable points, enhance convenience and quality of experience for users.
Promote administrative reform, simplify procedures, research and perfect policies such as: receiving documents by post, quickly increasing the number of administrative procedures allowed to receive via post. public postal service (currently reflected at only 1.8% is too little by the locality).
Along with that, the Ministry of Information and Communications will build an electronic data warehouse to link electronic records and data related to administrative transactions of organizations and individuals between public service information systems, limiting requests for information on public services. required to re-submit validly authenticated documents in subsequent times.
Experimenting and applying new technologies (such as AI, Big data, ...) to the user experience and steps of data processing and decision-making related to administrative procedures; Making statistics, measuring data, collecting people's opinions to assess the level of satisfaction with each field that the Ministry provides public services; thereby researching and improving the guidance and answering questions, and at the same time grasping the trend of using online public services;
At the same time, establish a specialized group to promote the use of online public services, increase the number of electronic records, the number of online payment transactions, etc., in sync with other tasks of the Ministry of Electronics to take advantage make the most of the resources, spirit and attention of leaders at all levels. Strengthen communication channels, promote the use of online public services with rich and creative forms and content, closely following the characteristics and properties of the user class.
